Privacy Policy

 

This privacy policy document is used to inform wrbet.ke customers regarding our policies on collection, use, and disclosure of Personal Information and data collected from them.

Wrbet.ke is operated by Fakel Ventures Limited is duly licensed and regulated by the Betting Control and Licensing Board of the Republic of Kenya under License No. BK-0001296 (issued on 22 August 2025).

The Personal Information and data that we collect is used to provide and improve our Services. We will not use or share your information with anyone except as described in this Privacy Policy. By choosing to use our Services, you agree to the collection and use of information in relation with this policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at wrbet.ke, unless otherwise defined in this Privacy Policy.

 

Information Collection and Use

 

All references to ‘Personal Data’ in this Privacy Policy refer to any personal information about a natural person which enables that individual to be identified directly or indirectly by reference to the data provided.

For a better experience while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email and physical address. The information that we collect will be used to contact or identify you. You will also be required to provide login details of your choice, namely a username, password which will be kept by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) in order that you can credit your Account.

The above information is required in order to ensure that you can identify yourself when using the Site, to ensure that you are of legal age to use our services, to improve our services to you and to keep you informed regarding any of our services which may be of interest to you.

We reserve the right to share with third parties or other relevant authorities, customers’ personal data upon request or when required by the authorities in the course of any legal investigation through a legal notice or order.

The personal data submitted by our customers may be stored and/or processed for the purposes set forth above in this Privacy Statement in any country where our affiliates, suppliers, subsidiaries or agents operate in.

You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or become obsolete.

Should you believe that any personal information we hold for you is incorrect, please email our customer services to the support address listed on wrbet.ke and we will amend any information found to be incorrect.

 

Use of Personal data

 

Once your personal data is submitted to us, it shall be kept securely on our database.

We use the email address which you have provided us with to send you an email welcoming you to wrbet.ke .

We may send you emails from time to time containing information ranging from special promotions to technical, notices on any updates made on this privacy policy and other information relating to our services.

Should you wish to unsubscribe from our email mailing list, you can do this easily by contacting us.

As part of our partnership with commercial banks/ financial institutions and/or the companies in charge of verifying the authenticity of credit card or electronic payment processing data, your details are at the disposal of the abovementioned third Parties.

However, these third Parties are only entitled to use such information for legal investigation purposes only.

We may also enter into partnerships with data processors and companies which provide security, age verification and identification verification services (including, without limitation, financial institutions, age verification, and credit reference agencies) in order to improve the efficiency and security of the Site and/or to comply with relevant regulations.

These companies may have access to your personal data and may keep record in order that they can process necessary information data and maintain the security of the Site.

The companies that we choose to carry out these functions have strict policies regarding privacy of personal data, although we accept no responsibility for the privacy policies of those companies.

We will not disclose the amount of your winnings or losses to any person or third party other than to you unless we are required by law to disclose such information to competent authorities or for legal purposes.

It is therefore incumbent upon you to declare your winnings to the relevant authorities if you reside in a country where such gains are subject to taxation.

We reserve the right to pass on to public or other relevant authorities, customers’ personal data if necessary or required in the course of any legal investigation.

The personal data submitted by our customers may be stored and/or processed for the purposes set forth above in this Privacy Statement in any country in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities.

By accepting this Privacy Policy, you give your consent to the transfer of your personal data outside of your country.

Wrbet.ke is committed to taking all necessary steps to ensure that whenever personal data is transmitted, such transmission takes place solely within the Company and the Company's select partners in which companies the standards of privacy and confidentiality should be of an acceptable standard, irrelevant of location.

Wrbet.ke shall in no manner whatsoever be held responsible for the manner in which third parties process and/or store the personal data of our customers.

Wrbet.ke shall only be responsible for its own Privacy Policy and it does not warrant the standard of the privacy policies of any of the third parties who may have links placed on our Sites.

We strongly recommend that when you access a new page via a link on our Sites which takes you to an external website, you take time to read through the privacy policy of the new website which you enter.

 

Log Data

 

Whenever you use our app and website, we collect information that your device sends to us, also known as Log Data. This Log Data may include information such as your phone’s/computer’s Internet Protocol ("IP") address, system version, pages that you visit, the time and date of your visit, the time spent on those pages and our app, and other statistics.

 

Cookie Policy

 

Cookies are files with small amount of data that are commonly used an anonymous unique identifier. These are sent to your browser/device and are stored on your phone/computer.

We use these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your phone/computer. If you choose to refuse our cookies, you may not be able to use some features of our Services.

 

Retention of Data

 

As our customer, you or we can close your Account at any time. Following closure of your Account, we will retain your personal data on record for as long as required by law.

We will only use your data should such use be required by competent authorities in cases of fraud or investigation into any other illegal activity.

This will be the sole exception to use of your personal data until its complete deletion from our records.

 

Service Providers

 

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Services;

To provide the Services on our behalf;

To perform Service-related tasks; or

To assist us in analyzing how our Service is used.

We assure our customers that in the event that use such third parties and provide access to your Personal Information, this will be for the sole reason of performing the tasks assigned to them on our behalf to analyze and improve our services. However, they are obligated not to disclose or use the information for any other purpose.

 

Security

 

We value your trust in availing your Personal Information to us, we thus strive to use commercially acceptable means of protecting it from any unauthorized external or internal access without your consent. Wrbet.ke  shall not take responsibility whatsoever for events beyond its control. These include but are not limited to inclusive of, but not limited to acts of god or natural disasters and including power cuts and strikes. Furthermore, no method of transmission over the internet, or electronic storage is 100% secure or offers absolute reliability. We therefore cannot guarantee absolute security.

 

Links to Other Sites

 

In the event that our App contain links to other sites, clicking such links will direct you to a third-party site. Note that if these external sites are not operated by us, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Protection of Minors

 

Our Services are strictly prohibited to anyone under the age of 18 or below the legal age as defined by the applicable laws of the jurisdiction in which the person is located. We do not knowingly collect personal identifiable information from children under 18. Consequently, minors may not register and play on our Site. We collect proof of identification from our customers as part of our age verification process.

In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers and such account shall be blocked from our site. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Wrbet.ke  reserves the right to conduct a security review to validate your identity and age. Acceptance of our Privacy Policy authorizes us to conduct such security reviews supplied by you against third party databases

 

Changes to This Privacy Policy

 

We may update our Privacy Policy or Terms and conditions of use or the website from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted.

Continued use of our Site by the members after any modifications to the Site, the Terms and Conditions or Privacy Policy will be considered as their acceptance thereof.

 

Contact Us

 

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us through email to the support address listed on the on wrbet.ke.

 

 

Version 1.0
Dated 26.11.2024

Fakel Ventures Limited